Do you provide mats?
Yes — you’re very welcome to bring your own mat, or use one of ours.
Do you have changing facilities, lockers and showers?
Each studio has a changing area with a private changing cubicle and space for belongings, but no lockers.
There’s also a shower near the downstairs studio — you’re welcome to use it, just bring your own towel.
How do I check in?
Check-in is at our main reception desk, through the gift shop. Please give your name to reception staff, who will direct you to the correct studio (we have two) or therapy room.
Do I have to be on time?
Yes – staff are under no obligation to let latecomers into classes, and you risk losing your place to a walk-in client if you’re not here on time.
If you’re late for your treatment, your session may be shorter as there is no guarantee that it can be extended beyond the original finish time.
How do I book and pay?
We use an online booking and payment system called Momence.
The Down To Earth app is the easiest way to make and manage your bookings and cancellations. You can also book online through our website, or in person at reception.
We can take bookings by email or phone, but as messages may not always reach us in time to secure your place, we strongly recommend booking through the app or our website.
All classes, workshops, courses and treatments must be paid for at the time of booking.
We’re a cashless studio and accept all major debit and credit cards.
Are regular classes suitable for beginners?
Beginners can join any Open Level or Beginner Level class. Please chat to us at the reception desk if you’d like to find out more about which classes would suit your individual needs.
We recommend booking one of our Pilates or Yoga Beginner Courses if you’d like specific teaching on the basics.
What's your class cancellation policy?
Classes must be cancelled at least five hours before the start of the class.
Cancellations made in time will be credited to your Momence account. Classes are non-refundable.
Please cancel via our app, website, reception desk or by phone. We cannot accept cancellations by email, text or answerphone message.
Can I buy a Gift Voucher? How long is it valid for?
Yes – you can buy a Gift Voucher via our website or in person at the reception desk. They’re valid for one year.
Can I cancel my membership?
Our Monthly Membership with a contract requires two week’s notice to cancel, and there’s a £100 charge for any cancellation made within six months of the start date.
No-contract memberships (Annual, Monthly, Class Packs or Intro Offer) cannot be cancelled or refunded.
Can I pause my membership?
Annual and Monthly Memberships with a contract can be paused for two weeks in a six-month period, or four weeks over a year.
Memberships with no contract cannot be paused.
Do Class Packs expire?
Yes – expiry dates vary according to the size of the pack. Please check our website’s Pricing page for details of each Class Pack.
What's the minimum age for classes?
All our regular classes, workshops, courses and treatments are suitable for those aged 18+. We run specialist sessions for under 18s, and these are identifiable by the session name, eg. Parent & Child Yoga, Teen Yoga. In some circumstances, children aged between 16-18 might be able to attend a class or treatment – please contact us for further details.
Can I extend my Class Pack?
Yes – expired Class Packs can be extended for a month at a cost of £20, no longer than two months after the original expiry date. They can only be extended once.
Can I transfer or share my Class Pack, Membership or Treatment?
In exceptional circumstances, it might be possible to transfer or share a Class Pack or treatment with someone else. Please contact us to discuss your individual situation.
Memberships are not transferable.
What's your policy on pregnancy?
Supporting mothers-to-be properly is a priority for us, so there isn’t a simple ‘yes’ or ‘no’ answer about whether all our classes are suitable – it’s dependent on the client, the class and the teacher.
Most of our classes are not suitable for those in their first trimester of pregnancy.
We have specific Pregnancy Yoga classes for those in their second and third trimesters.
Please contact us if you’re pregnant and would like to join a regular class, so we can find out more about your practice, your needs and whether the class you’re interested in is suitable for you.
How do class Waitlists work?
If a class is fully booked, you can add yourself to the waitlist. It’s worth doing this as spaces can become available. If you’re given a place more than two hours before the session starts, Momence will automatically book you in and send a confirmation email. At this point, all the usual class cancellation policies apply so, if you would no longer be able to take the place if it were given, you need to remove yourself from the waitlist.
If a space becomes available less than two hours before the class starts, Momence will not add anyone automatically – instead, it sends a text to everyone on the waitlist asking them if they’d like to accept the place. The first client to reply Y, will be added to the class.
What's your cancellation policy for treatments?
We have a 24-hour cancellation policy. Missed treatments or cancellation with less than 24 hours notice will not be refunded.
When booking your first appointment, you’ll be asked to provide your contact and payment details, as well as complete an intake consultation form. Treatments cannot go ahead until we have this information.
Treatments must be cancelled via our app, website, in person at the reception desk or in a phone conversation. We cannot accept treatment cancellations via email, text or as an answerphone message.
What's your cancellation policy for workshops and courses?
Workshops can be cancelled up to 7 days before they start, and courses up to 14 days before. After this, bookings are non-refundable.
For short-notice cancellations due to unforeseen medical circumstances, with evidence provided, we can offer a refund or move your booking to a later date. In exceptional non-medical circumstances, we may be able to offer credit on your Momence account.
Please cancel via our app, website, reception desk or by phone. We cannot accept cancellations by email, text or answerphone message.
How accessible are your studios for those with reduced mobility?
Our downstairs studio has a ramp and a small step. Our upstairs studio and treatment room are at the top of a spiral staircase.
Do you have a no-show penalty fee?
Yes – clients with Annual Memberships, Monthly Memberships or the Intro Offer will be charged a £10 fee if they don’t attend a class that they’re booked into.
Those with single sessions or using a class pack will lose their class if they don’t show up.
Do you offer concessions?
Yes — if you can provide proof that you’re a full-time student or retired, we offer 15% off Class Packs.
What’s your policy on working with clients’ additional and medical needs?
Everyone belongs at Down To Earth — you’re all welcome!
Please let us know about any relevant additional or medical needs, including pregnancy, before your class or appointment so we can help keep you safe and supported.
If you have any questions or would like to discuss your needs in more detail, please contact us on [email protected]
Do you offer private sessions?
Yes – please contact us so we can find the best teacher and timeslot to meet your individual needs. We offer private 1:1 or group sessions.
Do you offer shop refunds?
Yes – items bought from our shop are returnable and refundable within seven days of purchase, provided they are unused, in their original packaging and there is a valid receipt of purchase.