FAQ’s
We have plenty of mats for you to use although we always encourage people to bring their own. We offer a good range of yoga mats for sale in our shop – talk to us about getting the best one for you.
Please arrive at least 5 mins before the start of the class or 10 mins before a massage.
Please wear comfortable clothing and expect to take your socks off in yoga classes.
We often have treatments at the same time as classes so we politely ask everyone to be mindful and keep the noise down. Mobiles phones should be switched off.
We have a shower and changing rooms.
We don’t have lockers.
Payment for online bookings (classes, workshops and treatments) can be done through our secure payment system. We accept most major credit and debit cards (no Amex in shop).
We don’t accept cash.
Beginners’ courses must be pre-booked and paid for and they sell out quickly. You can book your spot online or at the studios.
Beginners Courses can be cancelled 14 days prior to their commencement at which point they can stay on your account at Down to Earth for future use. If a course is cancelled due to unforeseen medical circumstances you will be offered a refund or the option to transfer the booking to another beginners course.
It is possible to transfer your place to someone else – please talk to us about that.
Please call us on 020 7018 7657 to cancel or amend your booking. Cancellations cannot be accepted via email.
Workshops can be booked and paid for online or at the studio. Payment in full is required in advance.
We offer spaces on a first come first served basis.
Workshops can be cancelled at least 7 days prior to their commencement. After this no refunds will be given. If a workshop is cancelled due to unforeseen medical circumstances you will be offered a refund or the option to transfer your booking to another workshop. If you cancel a workshop more than 7 days in advance for reasons other than medical conditions then this workshop can stay on your account at Down to Earth for future use.
Please call us on 020 7018 7657 to cancel or amend your booking. Cancellations cannot be accepted via email.
It is possible to transfer your place to someone else – please talk to us about that.
Treatments must be paid for upon booking.
We require 24 hours notice for cancellation. Missed treatment without the appropriate notice will be charged as if attended. Cancellations within the 24 hours prior to booked treatment will not be refunded.
Please call us on 020 7018 7657 to cancel your booking as cancellations cannot be accepted via email.
When you attend your first appointment you will be asked to provide your contact and card details and to fill in our consultation form.
Gift cards for treatments are valid for 1 year.
We offer an In-Studio and Online Membership (minimum 6 month contract) – £109. Cancellation fee of £100 will be applied if contract is cancelled before the 6 month expiry. If you want to cancel your contract after the 6 months, we require a 2 week notice.
No Contract Monthly Membership – £125
There is a £10 charge for ‘no shows’ cancellations
For new customers only.
All our regular classes work on a drop-in basis.
We have limited capacity and we get full frequently so we advise you to book in advance to guarantee your place.
If you can’t make a class please cancel it using our website or Down to Earth app as you will then enable someone else to attend the class, especially during busy periods when we have waitlists. We have a £10 penalty charge for ‘no shows’ which start from your 2nd non attendance.
Please be on time for your class. After class has started any spare spaces may be offered to drop-in students – even if you’ve booked and paid in advance.
Online class booking requires advance payment.
Minimum age to attend adult classes is 16.
Classes must be cancelled at least 5 hours before the start of the class. Customers who cancel more than 5 hours in advance will be given credit back onto their Momence account for the amount paid. Cancellations are not possible less than 5 hours before the start of the class and classes will be charged at full rate for such late cancellations. We are a small studio so if you can’t make a class please cancel it as someone else most likely wants to come.
If a class or workshop is fully booked you can go onto the waiting list – it’s worth going on the waitlist as spaces do shift. You will then receive an automatic email if a space becomes available. If you are offered a place the 5 hour cancellation policy for classes applies. This includes early morning classes – if you haven’t heard from us before going to bed and feel that you don’t want to chance being moved to a class early in the morning then please take yourself off the waitlist. You can be moved into a class up to 2 hours before the start of the class.
All class passes have an expiration date and are non-refundable.
Expired passes can be extended for £20 per month, no longer than 2 months after the original expiration date and can only be extended once.
It is possible to transfer your classes to someone else if you are no longer able to use them – please talk to us about that.
Private classes must be booked at least 48 hours in advance. To arrange a private session please email us on [email protected]
Cancellations must be at least 24 hours prior to arranged time, after this point no refunds will be given.
Please call us on 020 7018 7657 to cancel or amend your booking. Cancellations cannot be accepted via email.
Down to Earth is committed to being an inclusive community studio where all are welcome. Please speak to us if you have special requests or feel we could do something better to accommodate you.
Concession rates – 15% off class packs (only) – are for full time students, OAPs and unemployed (proof of unemployment and student status will be required).
All goods are returnable and refundable within 7 working days as long as they are in their original packaging and you provide a valid receipt of purchase.