Useful Info/Terms & Conditions

The Studio

We have a shower and changing rooms at the studio.

Classes

All our regular classes work on a drop-in basis. However as a small studio we get full so we advise you to book in advance online or at the studio to guarantee your place. Alternatively you can give us a call on 020 7018 7657 although please note we cannot guarantee your spot is booked if you leave us a voicemail because we would need to check availability first.

If you cannot make a class please book yourself out (online) as you will then enable someone else to attend a class, especially during busy periods when we have waitlists.

Please arrive at least 5 minutes before the start of a class. After the class has started any spare spaces may be given to drop-in students – even if you’ve booked and paid in advance. If you’re definitely coming but running late please call us.

Online class booking requires advance payment.

Class cancellations

Classes must be cancelled at least 5 hours before the start of the class. If a class has been cancelled within our 5 hour cancellation policy then this class will be stored on your Down to Earth account and can be used another time. Cancellations are not possible less than 5 hours before the start of the class and classes will be charged at full rate for such late cancellations. 

Waiting lists

If a class or workshop you would like to book is fully booked we can add you to a waiting list. You will receive an automatic email or a text message informing you that a space has become available. If you are offered and accept a place in a class it is your responsibility to cancel any other appointments you no longer need and therefore the 5 hour cancellation policy for classes and 7 day cancellation policy for workshops applies.

Class Passes

All class passes have an expiration date and are non-refundable.

Class passes can be extended for an additional fee of £10 per month, payable at the studio. 

It is possible to transfer your classes to someone else if you are no longer able to use them – please talk to us about that.

Beginners Courses

Beginners’ courses must be pre-booked and paid for and they sell out quickly. To discuss suitability drop in, call or email (hello@downtoearthlondon.test). You can book your spot online or at the studio.

Beginners Courses can be cancelled 14 days prior to their commencement at which point they can stay on your account at Down to Earth for future use. If a course is cancelled due to unforeseen medical circumstances you will be offered a refund or the option to transfer your booking to another beginners course.

It is possible to transfer your place to someone else – please talk to us about that.

Please call us on 02070187657 to cancel or amend your booking. Cancellations cannot be accepted via email.

Workshops

Workshops can be booked and paid for online or at the Down to Earth studio. Payment in full is required in advance.

If you would like to buy multiple workshop spaces please call us on 02070187657 rather then book online as both spaces won’t come through on the system.

Workshops can be cancelled 7 days prior to their commencement. If a workshop is cancelled due to unforeseen medical circumstances you will be offered a refund or the option to transfer your booking to another workshop. If you cancel a workshop more then 7 days in advance for reasons other then medical conditions then this workshop can stay on your account at Down to Earth for future use.

Please call us on 02070187657 to cancel or amend your booking. Cancellations cannot be accepted via email.

It is possible to transfer your place to someone else – please talk to us about that.

Treatments

Treatments must be paid for upon booking.

We require 24 hours notice for cancellation. Missed treatment without the appropriate notice will be charged as if attended. Cancellations within the 24 hours prior to booked treatment will not be refunded but can be rescheduled.

Please call us on 02070187657 to cancel your booking as cancellations cannot be accepted via email.

When you attend your first appointment you will be asked to provide your contact and card details and to fill in our consultation form.

Private 1-2-1 classes

Private classes must be booked at least 48 hours in advance. To arrange a private session please email us on hello@downtoarthlondon.co.uk We are a very busy studio with classes and privates taking places all the time but we will do our very best to find you a slot.

Cancellations must be at least 24 hours prior to arranged time, after this point no refunds will be given.

Please call us on 02070187657 to cancel or amend your booking. Cancellations cannot be accepted via email.

Concessions

Down to Earth is committed to being a community studio where all are welcome. 

We will allocate 5 spaces in all off-peak classes (9 am to 6 pm, Monday to Friday) for concessions at £10 per class.

General info

We have plenty of mats for you to use although we always encourage people to bring their own. We offer a good range of superior yoga mats in our shop – talk to us about getting the best one for you.

We recommend not eating for 2 hours before the start of your class.

Please wear comfortable clothing and expect to take your socks off in yoga classes.

We have treatments downstairs so we politely ask everyone to be mindful and try and keep the noise down.

Down to Earth prides itself in being a small and friendly studio. Please talk to us if you have any questions or suggestions about the studio or our offer. We’d love to hear from you.

Payment

Payment for online bookings (classes, workshops and treatments) can be done through our secure payment system. We also accept cash and most major credit and debit cards (no Amex).

Shop Refunds

All goods are returnable and refundable within 7 working days as long as they are in their original packaging and you provide a valid receipt of purchase.

Fitness & Health

Clients are advised not to undertake yoga or other activities we offer without first seeking medical advice if they have concerns over their physical condition. We reserve the right to refuse access to any client if, in our absolute discretion, we consider the health of the individual concerned may be endangered by the use of such facilities. 

It is my responsibility to inform the teacher of each class that I attend, and each therapist I see, if I have any injuries or health conditions (including pregnancy, suspected pregnancy or childbirth within the preceding three months).

Liability Limitation

It is the client’s responsibility to ensure he/she is capable of undergoing the routine of exercises or postures provided by any programme which he/she follows or class which he/she attends. Clients accept the risk of injury and are advised to consult their doctor prior to beginning any session. 

We accept no liability for loss or damage to property of clients or for injury to clients on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.

Clients agree that neither they nor their heirs, assigns or legal representatives will sue or make any other claim of any kind against Down to Earth or any of its teachers, therapists or employees in respect of any loss or damage which they may suffer or incur at Down to Earth or as a result of attending a class or seeing a therapist at Down to Earth, whether caused by negligence or otherwise, save only to the extent that liability in respect of such loss or damage may not be excluded or limited by law.

Personal Belongings 

Personal belongings are brought onto the Studio premises at the client’s own risk and we do not accept liability for any loss or damage whatsoever to such items. 

General

Clients are required to give notice to us of any change of home address or email address. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address (of either type) notified to the Company. 

We reserve the right to refuse admission to the Studio. 

Disclaimer 

Obtain medical clearance from your health care practitioner prior to beginning the exercise programmes described on this site. The exercises described on this site are not suitable for everyone and are not a substitute for medical expertise. If done improperly, exercise has some risk of injury. If you feel discomfort or pain, DO NOT continue. We disclaim any liability or loss in connection with the exercises described herein. 

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Terms and Conditions

Information published on this web site is provided for the use of its visitors and although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given on the accuracy or completeness of information on these pages. Please be aware that Down to Earth may alter the information on its web site from time to time. Down to Earth shall have no liability arising from the use by any party of the information on this web site. Down to Earth does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Down to Earth exclude all liability for contamination or damage caused by any virus or electronic transmission.

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Privacy & Cookie Policy

Down To Earth Yoga Ltd takes your privacy seriously. We are a community business and want you to be confident your data is secure and to understand how we use it to offer you a better and more personalised experience. We do not sell your data and will comply with General Data Protection Regulation (“GDPR”). We may need to update this information so please check this regularly. If you use our site we will consider you have accepted these terms. If you’ve any questions please email us: hello@downtoearthlondon.co.uk

When do we collect personal data? When you create an account, purchase a product, apply for a concession, book a service, attend a class or redeem a gift card at any of Our Locations. We may also collect information if you engage with us on social media, enter a prize draw or competitions or complete feedback requests or surveys we send you

What data do we collect and how do we use it? Depending how you interact with us we may collect data we are allowed to when we have a proper reason e.g. to fulfil an arrangement e.g. book a class; where you agree to us using your information e.g. storing your payment card details for membership renewal; to allow us to provide you with the best products and services e.g. informing you of service changes, new pricing or classes or request your opinion or where there is a statutory/legal requirement e.g. health details for a treatment. This is data you give us voluntarily (in person or online). We may store your name, date of birth, email, telephone number, gender.

We may hold your payment card number, expiry date and billing address to renew memberships (with your consent) and some health and emergency contact information if having a treatment (required by the local authority and best practice).

We use two third party data processors outside the EU, protected by Privacy Shield, which allows them to store EU data in the US with the GDPR. MINDBODY Online for digital bookings, scheduling, client contact information, registration and online payment and Google, USA for digital analytics to monitor trends. Data will only be shared and used within the bounds of the law

Therapists may need access to relevant information in the interest of health and safety.

How long we keep your data? This depends on various factors but you may exercise your right to have the information erased unless we have a legal obligation to hold it.

Your rights under GDPR include right to access, portability, rectification, erasure*

If you have a Down To Earth or Mind Body account you can edit your personal data in your account and membership pages.

  • erasure exclusions include if you have an ongoing matter with Customer Service, an unsettled debt, are suspected or have misused our services, have made a purchase (we keep transaction data for accounts), we are in the process of a legal claim or proceedings and if existing or future law requires us to do so

Our use of cookies

By continuing to use our site you consent to our placing cookies on your computer (unless you have disabled them). You can block cookies in settings in your browser. For more information: aboutcookies.org.

Communications

We send email newsletters with relevant upcoming events, offers and updates. You can unsubscribe at any time via the ‘unsubscribe’ link in each email. You will also receive email or text message notifications in relation to your bookings. These may include booking confirmations, cancellations, receipts and reminders.

In this Policy the following terms have the following meanings:

“Our Locations”: downtoearthlondon.co.uk, the Down To Earth MindBody App, the Down To Earth Mind Body booking portal, other digital products we use and Down To Earth studios

“Our Site”: downtoearthlondon.co.uk

“Account”: a Down To Earth or Mind Body account used to access services at Our Locations

“Personal Data”: data that relates to an identifiable person who can be directly or indirectly identified from it and you have given Us via any of Our Locations. This shall, where applicable, incorporate definitions provided in the EU Regulation 2016/679 (“GDPR”);

“We, Us ,Our” means Down To Earth Yoga Limited, registered in England, company number 09109292, with registered address is 2/4 Ash Lane, Rustington, West Sussex BN16 3BZ

Company details

Down to Earth Yoga Ltd. 2/4 Ash Lane, Rustington, West Sussex BN16 3BZ, UK

Limited company number 09109292