Useful Information/Terms and Conditions

Classes

All our regular classes work on a drop-in basis. However as a small studio we get full so we advise you to book in advance online or at the studio to guarantee your place. Alternatively you can give us a call on 020 7018 7657 although please note we cannot guarantee your spot is booked if you leave us a voicemail because we would need to check availability first.

If you cannot make a class please book yourself out (online) as you will then enable someone else to attend a class, especially during busy periods when we have waitlists.

Please arrive at least 5 minutes before the start of a class. After the class has started any spare spaces may be given to drop-in students – even if you’ve booked and paid in advance. If you’re definitely coming but running late please call us.

Online class booking requires advance payment.

Class cancellations

Classes must be cancelled at least 5 hours before the start of the class. If a class has been cancelled within our 5 hour cancellation policy then this class will be stored on your Down to Earth account and can be used another time. Cancellations are not possible less than 5 hours before the start of the class and classes will be charged at full rate for such late cancellations. 

Waiting lists

If a class or workshop you would like to book is fully booked we can add you to a waiting list. You will receive an automatic email or a text message informing you that a space has become available. If you are offered and accept a place in a class it is your responsibility to cancel any other appointments you no longer need and therefore the 5 hour cancellation policy for classes and 7 day cancellation policy for workshops applies.

Class Passes

All class passes have an expiration date and are non-refundable.

Class passes can be extended for an additional fee of £10 per month, payable at the studio. 

It is possible to transfer your classes to someone else if you are no longer able to use them – please talk to us about that.

Beginners Courses

Beginners’ courses must be pre-booked and paid for and they sell out quickly. To discuss suitability drop in, call or email (hello@downtoearthlondon.co.uk). You can book your spot online or at the studio.

Beginners Courses can be cancelled 14 days prior to their commencement at which point they can stay on your account at Down to Earth for future use. If a course is cancelled due to unforeseen medical circumstances you will be offered a refund or the option to transfer your booking to another beginners course.

It is possible to transfer your place to someone else – please talk to us about that.

Please call us on 02070187657 to cancel or amend your booking. Cancellations cannot be accepted via email.

Workshops

Workshops can be booked and paid for online or at the Down to Earth studio. Payment in full is required in advance.

If you would like to buy multiple workshop spaces please call us on 02070187657 rather then book online as both spaces won’t come through on the system.

Workshops can be cancelled 7 days prior to their commencement. If a workshop is cancelled due to unforeseen medical circumstances you will be offered a refund or the option to transfer your booking to another workshop. If you cancel a workshop more then 7 days in advance for reasons other then medical conditions then this workshop can stay on your account at Down to Earth for future use.

Please call us on 02070187657 to cancel or amend your booking. Cancellations cannot be accepted via email.

It is possible to transfer your place to someone else – please talk to us about that.

Treatments

Treatments must be paid for upon booking.

We require 24 hours notice for cancellation. Missed treatment without the appropriate notice will be charged as if attended. Cancellations within the 24 hours prior to booked treatment will not be refunded but can be rescheduled.

Please call us on 02070187657 to cancel your booking as cancellations cannot be accepted via email.

When you attend your first appointment you will be asked to provide your contact and card details and to fill in our consultation form.

Private 1-2-1 classes

Private classes must be booked at least 48 hours in advance. To arrange a private session please email us on hello@downtoarthlondon.co.uk We are a very busy studio with classes and privates taking places all the time but we will do our very best to find you a slot.

Cancellations must be at least 24 hours prior to arranged time, after this point no refunds will be given.

Please call us on 02070187657 to cancel or amend your booking. Cancellations cannot be accepted via email.

Concessions

Down to Earth is committed to being a community studio where all are welcome. 

We will allocate 5 spaces in all off-peak classes (9 am to 6 pm, Monday to Friday) for concessions at £10 per class.

General info

We have plenty of mats for you to use although we always encourage people to bring their own. We offer a good range of superior yoga mats in our shop – talk to us about getting the best one for you.

We recommend not eating for 2 hours before the start of your class.

Please wear comfortable clothing and expect to take your socks off in yoga classes.

We have treatments downstairs so we politely ask everyone to be mindful and try and keep the noise down.

Down to Earth prides itself in being a small and friendly studio. Please talk to us if you have any questions or suggestions about the studio or our offer. We’d love to hear from you.

Payment

Payment for online bookings (classes, workshops and treatments) can be done through our secure payment system. We also accept cash and most major credit and debit cards (no Amex).

Shop Refunds

All goods are returnable and refundable within 7 working days as long as they are in their original packaging and you provide a valid receipt of purchase.

 

Terms and Conditions

Information published on this web site is provided for the use of its visitors and although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given on the accuracy or completeness of information on these pages. Please be aware that Down to Earth may alter the information on its web site from time to time. Down to Earth shall have no liability arising from the use by any party of the information on this web site. Down to Earth does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Down to Earth exclude all liability for contamination or damage caused by any virus or electronic transmission.

Company details

Down to Earth Yoga Ltd. 2/4 Ash Lane, Rustington, West Sussex BN16 3BZ, UK

Limited company number 09109292